Reports on the experience of a multi-national company that successfully implemented Lean in both its manufacturing and commercial operations over a six year period. This workbook guides practitioners with readily reproducible advice, so that Lean becomes truly embedded in your organization and performance improvements sustained over the long term. In my first contacts with Professor Peter Hines at Cardiff University and Chris Butterworth at S.A. Partners, I became convinced that the holistic approach they had developed was the concept I had sought. After having worked with them for many years now and seen the great successes we have achieved at Cogent Power, I am even more convinced that this is the way a business (any business-and not just automotive) should be run.-Marcel Schabos, Cogent Power MD, 2003-2007